Price Match/Price Guarantee - FAQ

Do you price match - and what conditions apply?

Even though we automatically adjust prices daily based on our competitors, there may be a few cases where we don't have the cheapest price on that day.

This is your opportunity to take advantage of our price match and quickly get the cheapest price on our site.

For price match to be valid, we have a few conditions that must be met.

  1. It has to be at an danish webshop with danish CVR number and warehouse in Denmark
  2. The price match only applies to goods subject to danske rules for VAT, customs, warranty and consumer protection
  3. The item must be exactly the same: Manufacturer, color, etc.
  4. The documentation must be in the form of a link to the item sent by email
  5. The item must be in stock and available for delivery within 1-3 dage
  6. The price guarantee cannot be combined with any other discount codes you may have or we currently offer
  7. The price guarantee does not apply to offers at the other shop with limited quantity/time

This means that

  • Shops, such as Outnorth.dk (warehouse in Sweden), bikester.dk (german company), campz.dk (tysk virksomhed), proswimwear.eu (british company) are not price matched against.
  • The product at the competing webshop must not have a pre-price, special offer sticker or otherwise be discounted in order to comply with the conditions. Even if our own product is discounted.

If your price match fulfills these conditions, simply send a link to the item from the other shop along with the link to our product to our email, and then within 2 hours during business hours we will approve it and send you a discount code with the difference in discount.

Unfortunately, we cannot process price matches over the phone or chat as we need links to our product and the competing website.

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How does your price match work?

To redeem your price match, simply follow these 4 steps:

1. You send a link to the item from the other shop and ours to our email.

2. We verify based on our simple requirements - Read more about them in “Do you have price match - and what conditions apply?"

3. We'll send back a discount code equivalent to the difference within 24 hours.

Unfortunately, we cannot process price matches over the phone or chat as we need links to our product and the competing website.

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Can I get price match with a foreign company?

We only match Danish companies that pay Danish VAT and taxes.

This means that we do not price match with, for example:

- Outnorth.dk (inventory in Sweden)

- Bikester.dk (German company)

- Campz.dk (German company)

- Proswimwear.eu (British company)

However, we can guarantee that we are 100% the cheapest danske shop offering water sports equipment (and otherwise we have price match)

Unlike our foreign counterparts, we offer

  • 365 days return policy
  • 2 year warranty
  • English support between 07-15 and 17-21, all days of the week, by phone, chat and email. 
  • 3-5 delivery, also on weekends, when ordering before 22:00
  • Have 35 danish colleagues and pay Danish tax / VAT
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How long does it take to process a price match request?

We process all price match requests that are correctly emailed with links within 2 hours during our opening hours. We will then return with a discount code for the corresponding amount, if approved.

Unfortunately, we cannot process price match requests over the phone or chat, as we need links to our product and the competing website.

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