1. Wait 5-10 minutes. It can take up to 10 minutes from when the order is placed to when it arrives in your inbox.

2. Check your spam inbox. This is where it's usually located by mistake when our customers can't find it.

3. If you still can't find it, please contact us. In most cases, this is because the email address has been entered incorrectly and therefore cannot be found. Our customer service can quickly correct the email, including your shipment, and resend the order confirmation to you - thus ensuring that you also receive a tracking link.

After completing the purchase, you will automatically receive an order confirmation, which you can use as an invoice for your accounts.

However, for orders over 200€, it is also possible in some cases to purchase by invoice / EAN. Read more about this in our section "Can I pay by invoice / EAN / bank transfer?".

So having to give additional quantity discounts is unfortunately not something we offer in addition to the package prices and quantity discounts that are already available on the products themselves. 

However, with an order of more than 30 units of the same product category, we will look into the possibility of making a special offer. However, we do not do this for orders under 30 pieces - not even 29 pieces. 

Please contact us here if you would like a quote for these larger quantities - we will get back to you within 48 hours with a quote.

1. Go to watery.ie (this is the homepage)

2. From here, you can either find your product from the top menu or search for it.

3. On the product page, click "Add to Cart.

4. Your cart will then open either from the side or across the screen

5. Click "Proceed to Checkout" and fill in your information, choose your delivery method, and finally your payment method.

6. Voilà! You will be directed to a page titled "Thank You for Your Order," and you can be confident that your order has been received by us (and we've already started packing and thanking you for your order...)

If technology gives you a hard time, feel free to contact our customer service, and they will guide you through the process from the homepage to placing your order.

However, you are more than welcome to contact us and we can take you by the hand electronically and guide you through the entire process while you complete it on your computer/phone. 

Can that be of any comfort?

Please note that we can only change the information before the order has been dispatched. If you have received an email with the title "Your parcel from Watery.dk has started its swim", it means that your order has already been dispatched and therefore we can no longer change anything about the order. 

However, we can still ensure that the email, name or phone number is corrected and that tracking links etc. are sent to the correct email and recipient.

If we have already dispatched your order, you can always return the item. You can either choose to exchange the item for another or get a full refund. We'll do whatever suits you best.

Returning or exchanging a product

Click on this and a slide-in with the corresponding size chart will appear.  Here you can measure your body measurements such as height, around the chest, around the hips and around the waist.  

There is an image on the page that also shows exactly where to measure on your body.

Then you can easily check the size chart to find the right size based on your body measurements.

Alternatively, you can find all our size guides for our many brands here.

If you wish to have the product at the better price and you have already received the item, you are welcome to return it as a regular return (costs 15EUR) and then purchase the item at the new price online instead

However, we are confident that the next time you need new swim equipment, another great offer will be waiting for you.

If you do not accept all cookies, including preferences, statistics and marketing, some images will not appear on the website. Therefore, all fields must be accepted.

To get the option again, you can do the following:

On Computer:

1. Go to watery.ie

2. Open an incognito/private window by pressing Ctrl + Shift + N.

3. In this mode, there are no browser settings, and the images should appear again as soon as you click "Allow all cookies.”

On Mobile/Safari:

1. Open Safari/Chrome on your mobile device.

2. Tap the "Tabs" button.

3. Tap the number of tabs to view the "Tab Groups" list.

4. Tap "Private" and then OK

5. In this mode, there are no browser settings, and the images should appear again as soon as you click "Allow all cookies.

If it still doesn't work?

We recommend trying on a different computer/mobile device or in a different browser - that should make it work. Alternatively, you can also try turning off your device and starting fresh.

If you simply do not want to accept cookies, that's perfectly fine too. You can still shop on watery.ie - just contact us, and our friendly customer service colleagues will guide you through the products on watery.ie so you can still choose the perfect one.