Delivery time and shipping prices at Watery

Before you order, you can always easily find the expected delivery day on the product page, in the cart, or during payment. The day we anticipate, we actually meet in 98.2% of our orders.

To give you an overview, you can follow these guidelines where we have packages picked up

Delivery with An Post:
- Home delivery to the door: Order before 8 PM on weekdays = Expected delivery 3-5 days.

You can always use the provided tracking number to track the package - you will receive it via email shortly after we have finished packing your order. Refer to the question “Can I track my package?” to find out where your package is located.

Unfortunately, human errors do occur - both on our end and with our chosen carriers. It's frustrating every time, but hard to avoid 100%. On our side, it might be because we made an inventory error and thus don't have the item in stock after all, while for our carriers, it might be due to them being exceptionally busy or having lost the package. Check the question “You haven't shipped my package yet” if you haven't received a shipping email from us, and see the question “My package hasn't moved for several days on the tracking link” if you have received the tracking link, but nothing has happened with it yet.

But sometimes we have to admit that they aren't as fast as us in getting your package all the way to you, resulting in delays - or, to put it bluntly, in rare cases, they have lost your package.

Follow the procedure below if your tracking link shows that it's been several business days since your package has moved.

1. The tracking on the link will only display once the package arrives at their terminal, not when they pick it up from us.

2. If the carriers are especially busy, in some cases, it might take up to 2 business days before the tracking link shows the first update. Unfortunately, we don't have control over this, but we continuously ensure that they adhere to our quality agreements.

3. Next, check your order confirmation that you received via email right after placing the order, and see if the correct address is specified for the order. Is the address 100% accurate?

4. If it seems like your package is stuck and has been so for more than 2 business days, please contact us and mention if there was any error with your address or if everything looks correct. Our amazing support department will then assist you within a few hours, or at most 24 hours. If the package is lost, we'll send you a new one right away.

5. After that, we will, in collaboration with the carrier, initiate an investigation to find the missing package. It's typically found at a depot and then returned to us – but by that time, you would have already received your new package ;)

Thank you so much for your patience.

1. We haven't packed your order yet - Within 24 hours of ordering
We pack all our orders every day regardless of the carrier - every day of the year. If you've placed your order within the last 24 hours, it might simply be because we haven't reached your order in the pile yet. But don't worry: We'll get to it and there's likely no issue, so just wait a bit.

2. We made an inventory error - Over 24 hours from ordering

If more than 24 hours have passed since you placed your order and you still haven't received a notification that it's been shipped, it might unfortunately be due to an inventory error on one or more of the products you ordered. We deeply apologize for this. However, when it's people like you and me who receive the goods, count them, and pack the orders, errors can occasionally occur. We hope you understand this, even though it only happens in 0.3% of our orders.

If this is the case with your order, our warehouse team will try to contact you by phone or email the day after your order to find a solution with you - either by offering a different product or by just shipping what we have in stock. If we can't reach you, we'll try again the next day. If we still can't contact you, we'll send what we have in stock and remove the missing items from the order, ensuring you still receive your package as quickly as possible. Thus, none of our orders remain unprocessed for more than 48 hours.

If you notice this issue, you're more than welcome to contact our customer service for a faster resolution.

Again, we sincerely apologize for the error!

Please be aware that depending on your chosen delivery method, it can take up to 48 hours before your package is registered with the distributor, so you might not always be able to track it immediately.

The tracking link will only display information once it's scanned at the shipping provider's terminal, not when it's picked up from us.

If you have your tracking number, you can easily and quickly track your package with your chosen carrier.

- Delivery with An Post

But with so many happy customers, unfortunately, we can't deliver the orders personally even though we'd like to, so we rely on the well-known postal and distributor services.

And as the next best option (besides ourselves), you can choose at Watery how you want your package delivered.

1. An Post

This provider have been a longstanding partner with Watery and ensure quick and safe delivery in most instances.

Depending on the volume and weight of the order, there might be a free delivery option. The exact shipping fee will be visible at checkout.

For more detailed information about the delivery method, their associated fees, and pickup/delivery timings, customers can follow the provided link or reference material - delivery method, delivery prices, and pickup and delivery times here.. 

It's crucial to note that all provided delivery times are just estimates. There could be unforeseen delays due to the courier or postal service.

If customers have queries about tracking their package, they're directed to the section titled "How can I track my package?".

1. Free delivery on at least one delivery method for purchases over 79€.

2. Affordable shipping from 4€ on at least one delivery method for purchases under 79€.

3. We pack all orders until 9 PM every day, including weekends, ensuring you a fast delivery.

(Fortunately, it happens in very few cases, so you don't need to worry about our heads.)

But again, let's resolve it quickly - fast and easy for you (and of course, at no cost to you).

It only requires 1 step for you (and we'll take care of the rest).

1. Please send an email to us at support@watery.ie, where you specify what is damaged/defective/smashed, along with a picture of the product and packaging.

2. We will respond to this email within 2 hours during our business hours with a message about sending the affected products again if approved and whether we require you to send the affected products back to us (this will be the case with products with a sales price over 25€).

You can have the new (and hopefully 100% intact) product(s) within one or two days. It's our way of saying sorry in a hurry."

If we wish for you to return the damaged/defective item(s), it should be done in the following way:

1. Retrieve your free return code/return label here and prepare the package for shipment by writing the 9-digit DAO return code on the outside of the package.

But of course, we need to get it resolved quickly - that's what we're known for.

Just send an email to us or give us a call with your order number, the name of the missing product, and if you're extra helpful and want to speed up the process, include a picture of the delivery (so we can see if it's the courier's handling of the packages that opened it and let the product fall out).

We will then promptly send the missing item to you without further delay. So you could have the missing product as early as tomorrow :)

Internally, we will, of course, investigate what might have caused the error so we can avoid it in the future.

Unfortunately, it also means that the window of time in which we can cancel or modify your order is relatively small. But hurry and contact us as soon as possible, and hopefully, we can make it happen before our warehouse packs and ships it to you.

Please be aware that once you have received the email 'Your package from Watery.ie has begun its swim to you!', it's unfortunately no longer possible. It's often already picked up by the parcel distributor and on its way to you.

If we have already packed and shipped your package, you can always return the order after receiving it. We'll do it just the way you want.

You can easily return your order after receipt in our return portal here.

We do everything we can to ensure your items arrive safely and protected.

If your product gets damaged during shipping, we will advise you to follow the procedure we describe in the section 'I have received a damaged product / my package is damaged.

- An Post